1. Introduction and Applicability
lu9 ("we", "our", or "platform") provides a safe and reliable online betting and live casino service for players in Bangladesh. This privacy policy ("policy") describes how lu9 collects, processes, stores, and protects your personal information.
By using our website lu9.cam, registering an account, or using any of our services, you will be considered to have read, understood, and agreed to the terms of this privacy policy. If you disagree with any part of this policy, please do not use our platform.
This policy applies to all registered and unregistered users of lu9, including website visitors, account-holding players, and individuals who contact customer support.
2. How We Collect Information
lu9 collects your information through the following methods:
- Directly provided: Information you give us when you fill in a registration form, make a deposit, or contact customer support.
- Automatic collection: Technical information about your device, browser, IP address, and activity on the platform.
- Cookies and tracking: Through cookies and similar technologies to improve your browsing experience on our website.
- Payment providers: Transaction-related information through bKash, Nagad, and Rocket.
- Third parties: Through identity verification services or fraud prevention systems.
3. What Types of Information We Collect
3.1 Identity Information
During account registration, we collect the following information:
- Full name
- Date of birth (for age verification — only users aged 21 and above are approved)
- Email address
- Mobile number
- National ID or passport details (for KYC verification)
3.2 Financial Information
For processing transactions, we collect:
- bKash, Nagad, and Rocket mobile banking numbers
- Transaction history (deposits and withdrawals)
- Account balance and betting history
3.3 Technical Information
- IP address and device identifiers
- Browser type and version
- Operating system
- Login time and date
- Activity logs on the platform
4. Use of Information
lu9 uses the information collected about you for the following purposes:
4.1 Account Management
Your information is used to create and manage your account, verify your identity (KYC), confirm your age, and ensure secure login.
4.2 Service Delivery and Improvement
Information is used to improve the quality of our betting and casino services, provide a personalized experience, and resolve technical issues.
4.3 Financial Transactions
Financial information is used to process deposits (minimum ৳200), withdrawals (minimum ৳1,000), and distribute bonuses.
4.4 Fraud Prevention and Security
Information is reviewed to detect fraudulent activity, prevent money laundering, and maintain the security of the platform.
4.5 Communication
Your contact information is used to send important account notifications, security alerts, and service-related updates. You can opt out of marketing communications at any time.
4.6 Legal Compliance
Information may be used to comply with applicable laws, regulations, and court orders.
5. Data Storage and Security
lu9 applies industry-standard technical and organizational measures to protect your information:
- SSL/TLS Encryption: All data transmissions are secured with SSL encryption.
- Encrypted Storage: Sensitive information stored in the database is encrypted.
- Access Control: Only authorized personnel can access your information.
- Regular Security Reviews: Our systems undergo regular security audits.
- Firewall and Intrusion Detection: Advanced technical defense systems remain active.
While we make every effort to ensure the highest level of security, no data transmission over the internet can be guaranteed to be completely secure. Therefore, keeping your account password safe is your own responsibility.
6. Sharing Information with Third Parties
lu9 does not sell your personal information to third parties for commercial purposes. However, information may be shared in the following circumstances:
- Payment providers: Necessary information is shared with bKash, Nagad, and Rocket to process transactions.
- Game providers: Limited technical information may be shared with licensed game providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft.
- KYC and identity verification: With approved services for age and identity verification.
- Legal authorities: Information may be disclosed to the relevant authorities in the event of a court order or legal investigation.
- Business transfers: In the event of a merger or acquisition, where applicable.
7. Cookies and Tracking Technologies
lu9 uses various types of cookies and similar technologies:
- Essential cookies: To ensure the basic functionality of the site, such as maintaining login sessions.
- Functional cookies: To remember your preferences and settings, which improves your experience.
- Analytics cookies: To analyze site usage and improve the quality of services.
- Security cookies: For fraud detection and prevention.
You can control or disable cookies through your browser settings. However, please note that disabling certain cookies may affect the functionality of the platform.
8. Your Rights
As a user of lu9, you have the following rights:
8.1 Right to Access Information
You have the right to know what information we hold about you and to receive a copy of that information.
8.2 Right to Correction
If any of your information is inaccurate, you can request that it be corrected. You can also update much of your information directly from your account settings.
8.3 Right to Deletion
In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained for a specified period to meet legal obligations.
8.4 Right to Restrict Processing
In certain circumstances, you may request that the processing of your information be restricted.
8.5 Right to Complain
If you have any concerns about how we handle your information, you can contact our customer support team.
To exercise these rights, send an email to [email protected] or contact us through 24/7 live chat.
9. Data Retention Period
lu9 retains your information in accordance with the following policy:
- Active accounts: All necessary information is retained for as long as the account remains active.
- Closed accounts: Even after an account is closed, certain information may be retained for a specified period to meet legal and regulatory requirements.
- Transaction records: Records of financial transactions are retained for the period required under applicable law.
- Technical logs: Retained for a limited period and then deleted on a regular basis.
10. Protection of Minors
lu9 strictly does not provide services to anyone under the age of 21. We actively operate an age verification process. If we become aware that a minor is using our platform, we will immediately close their account and delete their information.
We encourage parents to monitor their children's online activities and to use parental control software where necessary.
11. Changes to This Policy
lu9 may update this privacy policy from time to time. When changes are made, we will:
- We will update the "Last Updated" date at the top of the policy.
- For significant changes, we will notify registered users via email or through the platform.
- Adequate notice will be given before any updated policy takes effect.
If you continue using the platform after an update, you will be considered to have agreed to the revised policy.
12. Contact
If you have any questions, concerns, or requests regarding this privacy policy, please contact us: