lu9 Platform Terms and Conditions

These terms and conditions ("Terms") form a legally binding agreement between lu9 ("Platform", "we", "us") and the user ("you", "member"). By accessing, registering on, or using any service of the lu9 platform, you are considered to have fully accepted all provisions of these Terms.

lu9 operates an online betting and live casino platform for players in Bangladesh. To use the platform you must:

• Be at least 21 years of age.
• Have the legal capacity to read, understand and agree to these Terms.
• Not be a resident of any jurisdiction where online betting is completely prohibited.
• Operate the account in your own name and for your own use.

2.1 Registration Process

When registering on lu9 you must provide accurate, complete and up-to-date information. lu9 reserves the right to suspend or close any account where false or misleading information has been provided, and any funds in that account may be forfeited.

2.2 One Account Policy

Each person may operate only one account. If the same person creates multiple accounts, all accounts will be closed and any bonuses and winnings obtained from those accounts will be considered void.

2.3 Account Security

It is entirely your responsibility to keep your lu9 username and password confidential. Giving any third party access to your account is strictly prohibited. If you suspect unauthorised access to your account, notify the lu9 support team immediately.

2.4 Identity Verification (KYC)

lu9 reserves the right to verify a member's identity at any time. You may be asked to submit a national ID card, passport or other government-issued document when required. Withdrawals may be delayed until verification is complete.

3.1 Deposit Methods and Limits

lu9 accepts deposits via Bangladesh's leading mobile financial services — bKash, Nagad and Rocket. The minimum deposit amount is ৳200 for all methods. Deposits are normally credited to your account instantly. If there is a delay due to a technical issue, please contact the support team.

3.2 Withdrawal Methods and Limits

The minimum withdrawal amount is ৳1,000. Withdrawal requests are generally processed within 15 minutes to 2 hours. Withdrawals may only be made via the same method used for the deposit, unless lu9 approves otherwise.

3.3 Legitimacy of Funds

All funds deposited on lu9 must come from a lawful source. lu9 reserves the right to conduct an investigation in the case of suspicious transactions and to place withdrawals on hold where necessary. Using the platform for money laundering or any other illegal activity is strictly prohibited.

4.1 Welcome Bonus

New members will receive a 120% bonus on their first deposit, up to a maximum of ৳8,000. A minimum deposit of ৳200 is required to receive this bonus. A wagering requirement of 10x the combined total of the bonus and deposit must be met before the bonus amount can be withdrawn.

4.2 General Bonus Terms

• Each bonus offer has its own validity period; wagering must be completed before the period expires.
• A bonus offer may only be claimed once per household or IP address.
• lu9 reserves the right to modify, suspend or cancel bonus terms at any time.
• If bonus abuse is detected, the bonus and any associated winnings will be cancelled.
• Completing the wagering requirement is mandatory before withdrawing any funds earned from a bonus.

4.3 VIP Program

lu9's VIP program has five tiers: Bronze, Silver, Gold, Platinum and Diamond. Members advance to higher tiers based on regular activity and betting volume. At the Diamond tier the maximum weekly cashback is up to 1.5%. lu9 reserves the right to change VIP benefits.

5.1 Fair Play Policy

lu9 ensures a fair and transparent gaming environment for all players. The platform uses SSL encryption and advanced security measures. Any attempt to gain an unfair advantage on the platform through software, bots, automation tools or artificial intelligence is completely prohibited.

5.2 Betting Limits

lu9 sets minimum and maximum bet limits for each game and betting market. These limits may change at any time and the applicable limits are displayed in the game interface.

5.3 Right to Cancel Bets

lu9 reserves the right to cancel any bet in the following circumstances:

• Incorrect odds are displayed due to a technical error or system failure.
• Evidence of fraud or match-fixing is found.
• The relevant event or game is suspended or cancelled.
• A bet is accepted based on clearly incorrect information.

The following activities are strictly prohibited on lu9:

• Creating or operating an account using another person's identity.
• Coordinated betting (arbitrage) for the purpose of abusing bonuses or promotional offers.
• Attempting to breach the system through hacking, phishing or any other cyber attack.
• Money laundering or terrorist financing through the platform.
• Harassing, threatening or mistreating other members.
• Creating an account for a minor or allowing a minor to use an account.

If any of the above prohibited activities are detected, the relevant account will be closed immediately and funds may be forfeited.

All content on the lu9 platform — logos, trademarks, designs, software, databases, graphics and other elements — is the exclusive property of lu9 or licensed material belonging to the relevant software providers. Copying, distributing, modifying or using these assets for commercial purposes without prior written permission from lu9 is completely prohibited.

8.1 Our Commitment

lu9 places the highest priority on responsible gaming. We believe gaming should be a form of entertainment, not a source of financial problems. Members can set daily, weekly or monthly deposit limits on their own accounts.

8.2 Self-Exclusion

If a member feels that gaming is having a negative impact on their life, they can contact the lu9 support team to have their account temporarily or permanently closed. Self-exclusion requests can be made at any time via 24/7 live chat.

8.3 Protection of Minors

lu9 is only for individuals aged 21 and above. We ask guardians to be vigilant in ensuring that minors in your household cannot access this platform. Please consider using parental control software.

9.1 Service Availability

lu9 reserves the right to temporarily suspend services at any time for maintenance, upgrades or unforeseen technical issues. lu9 will not be liable for any loss that occurs during such periods.

9.2 Third-Party Services

lu9 uses software from various game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI and Spribe. lu9 may bear partial responsibility for any errors or issues in this third-party software, however the third party's own terms and conditions will apply.

9.3 Financial Loss Liability

Gaming is a risky activity. lu9 is not liable for any financial loss incurred through participation in betting or casino games. Members participate on the platform at their own risk and at their own discretion.

lu9 follows our privacy policy when collecting, storing and using members' personal data. All data transmitted on the platform is secured with SSL encryption technology. Your information is never sold to third parties. For more details, please visit our Privacy Policy page.

11.1 Closure at Member's Request

Any member may voluntarily close their account by notifying the lu9 support team. Before closing the account, the member should withdraw any remaining funds.

11.2 Closure or Suspension at lu9's Initiative

lu9 may close or suspend an account without prior notice in the following circumstances:

• A breach of any provision of these Terms.
• Evidence of fraudulent or deceptive activity is found.
• Registration was completed using false information.
• The account has been inactive for an extended period (generally more than 12 months).

12.1 Complaints Process

In the event of a dispute or complaint, the member should first contact the lu9 support team. The support team is available 24/7 in Bengali via live chat and by email at [email protected].

12.2 Finality of Results

For disputes relating to gaming outcomes, game logs and server records will be treated as definitive evidence. If there is evidence of a technical error, lu9 will take appropriate corrective action.

lu9 reserves the right to amend these terms and conditions at any time. In the case of significant changes, we will endeavour to notify members via email or account notification. Continued use of the platform after any changes will be taken to mean that you have accepted the updated terms.

The interpretation, enforcement and resolution of any disputes under these Terms will follow the applicable law. For matters not explicitly covered by these Terms, prevailing legal principles will be followed.

If you have any questions or comments about these terms and conditions, please get in touch via the following:

• Email: [email protected]
• 24/7 live chat in Bengali — chat directly from any page on the platform